Market Analysis
We analyze manufacturers performance as well. We understand that time is money. In our correspondence with manufacturers, we share important details that fine tune the manufacturing processes so the products are fit correctly in the vehicles. Although we have access to more than 20 manufacturers that are approved vendors, we have eliminated or limited manufacturers purchases based upon their products performance. This gives us a much higher consistency in providing quality products. Not only do our customers want this, but we don’t want to deliver twice for the same product and have time wasted on returns. That’s why we have achieved such a high level of success and less than 3% fail rates on items purchased. We try to match all the lowest prices in the industry, but sometimes understand that quality can’t be compromised.
The great thing we also offer, that other companies can’t match, is that we have remanufactured medium to heavy duty parts in our past. We have equipment here that manufactures other items. We weld products here and can repair poor manufacturing welds from the vendors we purchase from. This helps us get items back to you in a timely fashion, especially on items that are scarce to locate, when time is of the essence.
Quality Assurance Program
In the Tri-State area that we are in, we review product purchases while 1-800-Corporate researches VIN numbers on the road, and examine potential items that we should inventory. We inventory more items, so our customers have what they need when they need it. These calculations are a team effort that are reviewed before placing orders multiple times per week.
Market Analysis
We analyze manufacturers performance as well. We understand that time is money. In our correspondence with manufacturers, we share important details that fine tune the manufacturing processes so the products are fit correctly in the vehicles. Although we have access to more than 20 manufacturers that are approved vendors, we have eliminated or limited manufacturers purchases based upon their products performance. This gives us a much higher consistency in providing quality products. Not only do our customers want this, but we don’t want to deliver twice for the same product and have time wasted on returns. That’s why we have achieved such a high level of success and less than 3% fail rates on items purchased. We try to match all the lowest prices in the industry, but sometimes understand that quality can’t be compromised.
The great thing we also offer, that other companies can’t match, is that we have remanufactured medium to heavy duty parts in our past. We have equipment here that manufactures other items. We weld products here and can repair poor manufacturing welds from the vendors we purchase from. This helps us get items back to you in a timely fashion, especially on items that are scarce to locate, when time is of the essence.
Quality Assurance Program
In the Tri-State area that we are in, we review product purchases while 1-800-Corporate researches VIN numbers on the road, and examine potential items that we should inventory. We inventory more items, so our customers have what they need when they need it. These calculations are a team effort that are reviewed before placing orders multiple times per week.
Delivery Services
We are always looking at getting the items you need as soon as possible. Obstacles in delivery are there for every company to overcome, but we have achieved extremely high customer satisfaction in this area. This is because we have a great fleet of drivers that have been with us for a long period of time. We also like to leave customers with a smile. We give you a pack of candy with every delivery. This is a signature staple of buying from 1-800-Radiator of Pittsburgh.
We also are involved in vehicle tracking. If you order from us later in the afternoon, we are packing our vehicles and have them ready to go first thing in the morning. We realize that our service is key to our success and it doesn’t matter if you have the best price if you can’t get the part when you need it.
Accounting
Payment upon delivery is the industry expectation and we are no different. However, there are corporate accounts that do receive terms. If you have a need to contact us regarding return credit, or other financial issues, Monica Miller will be there for you.
Delivery Services
We are always looking at getting the items you need as soon as possible. Obstacles in delivery are there for every company to overcome, but we have achieved extremely high customer satisfaction in this area. This is because we have a great fleet of drivers that have been with us for a long period of time. We also like to leave customers with a smile. We give you a pack of candy with every delivery. This is a signature staple of buying from 1-800-Radiator of Pittsburgh.
We also are involved in vehicle tracking. If you order from us later in the afternoon, we are packing our vehicles and have them ready to go first thing in the morning. We realize that our service is key to our success and it doesn’t matter if you have the best price if you can’t get the part when you need it.
Accounting
Payment upon delivery is the industry expectation and we are no different. However, there are corporate accounts that do receive terms. If you have a need to contact us regarding return credit, or other financial issues, Monica Miller will be there for you.
Sales Campaigns
Every season 1-800-Radiator corporate runs sales incentives for items that are promoted from manufacturers from time to time. Our sales staff are trained from our Field Sales Team to our Customer Service Staff to discuss with you promotions that may be occurring at that time. This is a value added incentive on items that you are already purchasing.
Conference Training Programs
From time to time, we offer vendor training programs. It’s a good thing to attend as you get to visit our company and see our offerings first hand. Having issues with a particular part, this is the time for discussion and education. The idea is to get manufacturers to come in and help your mechanics while getting a free lunch and some educational training.
Sales Campaigns
Every season 1-800-Radiator corporate runs sales incentives for items that are promoted from manufacturers from time to time. Our sales staff are trained from our Field Sales Team to our Customer Service Staff to discuss with you promotions that may be occurring at that time. This is a value added incentive on items that you are already purchasing.
Conference Training Programs
From time to time, we offer vendor training programs. It’s a good thing to attend as you get to visit our company and see our offerings first hand. Having issues with a particular part, this is the time for discussion and education. The idea is to get manufacturers to come in and help your mechanics while getting a free lunch and some educational training.
Location
Located at 1000 Gregg Street, Carnegie, PA 15106, we are situated only 1 mile from the Carnegie Exit off Route 79.
Territory Coverage
Location
Located at 1000 Gregg Street, Carnegie, PA 15106, we are situated only 1 mile from the Carnegie Exit off Route 79.
Territory Coverage
